Country Roads Transit Accessibility
Policies & Procedures
Accessibility
Country Roads Transit is accessible to persons with disabilities. Buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Priority seating for seniors and individuals with disabilities in the front of buses and vans is available. Operators are trained to assist riders use lifts and ramps, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request. You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome onboard buses and vans and in our facilities. They must be kept under the control of the passenger. Public information is available in alternative formats upon request. To request information in an alternative accessible form please call us at 304-636-6472 or email at manager@rcscwv.org.
For your safety and the safety of other passengers, we will secure your wheelchair.
Reasonable Modification Policy
Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 304-636-6472 or email us at manager@rcscwv.org. Please submit requests at least the day before the trip. Country Roads Transit will not charge additional fees for passengers requiring reasonable modifications.
ADA Complaints
If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Please see our nondiscrimination policy for information on how to file a complaint.