Country Roads Transit Nondiscrimination Policy

Country Roads Transit operates its program and services without regard to race, color, national origin, and disability in accordance with Title VI of the 1964 Civil Rights Act and the Americans with Disabilities Act of 1990.

Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, national origin, or disability by Country Roads Transit may file a complaint.

How do you file a complaint?

You can call us at (304) 636-6472, download and use our Title VI/ADA Complaint form, or request a copy of the form from the Title VI/ADA Coordinator at the address below.

You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

Your name, address and telephone number.
How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information.
The names of any persons, if known, whom the Title VI officer could contact for clarity of your allegations.

Please submit your complaint form to address listed below:

Operations Manager
Country Roads Transit
P.O. Box 727
Elkins, WV 26241

Do you need complaint assistance?

If you are unable to complete a written complaint or if information is needed in another language, we can assist you. Please call us at (304) 636-6472 or email us at manager@rcscwv.org.

How will your complaint be handled?

Country Roads Transit investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. You will receive a letter acknowledging that we have received your complaint.

Generally, Country Roads Transit will complete an investigation within 90 days of receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, we may administratively close the case. We will also administratively close the case if you no longer wish to pursue it.

After an investigation is complete, Country Roads Transit will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing to the Executive Director, Randolph County Senior Center, within seven (7) days of the date of the summary letter, stating with specificity the basis for the reconsideration. The Executive Director will notify you in writing of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Executive Director will issue a determination letter upon completion of the reconsideration review.

For a printed copy of the Country Roads Transit Title VI Procedures, click here.

Do I have other options for filing a complaint?

We encourage you to file the complaint with us. However, you may file a complaint with the West Virginia Division of Multimodal Transportation Facilities – Transit or the Federal Transit Administration.

Executive Administrator Transit Section
West Virginia Division of Multimodal Facilities – Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
(304) 558-0428
[email protected]

Federal Transit Administration
Office of Civil Rights
Attention: Title VI or ADA Coordinator
East Building
5th Floor-TCR
1200 New Jersey Avenue SE
Washington, DC 20590

Do you need additional information?

For more information on our nondiscrimination responsibilities, please call us at (304) 636-6472 or email us at manager@rcscwv.org.