Country Roads Transit Rider Rules
for Randolph & Upshur Counties, WV

Animals – Only trained guide and service animals assisting persons with disabilities are permitted on CRT vehicles. And must always be under the control of the passenger.

Baby Strollers – Strollers should be folded and stowed away safely on the vehicle.

Cell Phones – Cellular telephones are permitted to be used on CRT vehicles. Please be considerate of other passengers by keeping your voice low and keeping conversations to a minimum.

Drinking/Eating – Please refrain from consuming beverages or eating food while on board CRT vehicles.

Front Row Seating – Please allow our senior riders and riders with disabilities to use the first two rows of seating.

Hazardous Materials – Gasoline, car batteries, or any flammable liquids or substances are not permitted on board CRT vehicles or inside CRT facilities.

Headphones – Passengers must use headphones when listening to portable electronic devices. Please keep the volume at a reasonable level to avoid disturbing your fellow riders.

Hygiene – A passenger may not be allowed on a vehicle if his or her body odor or physical hygiene will disturb the reasonable comfort of other passengers or Transit Staff. Odors may include but are not limited to scents related to unlaundered clothing, lack of bathing, animal related odors, and excessive perfumes. For the Safety of others, passengers seen to be carrying pests such as but not limited to lice, bed bugs, or roaches, will not be permitted to ride the bus.

Inclement Weather – CRT is sometimes forced to delay or discontinue service in the event of severe weather conditions. Questions about CRT service during extreme weather conditions may be directed to the CRT Customer Service Center at 636-6472 Monday – Friday from 8:00 AM to 4:00 PM.

Lost and Found – Items found on CRT vehicles may be turned into drivers and dropped off at Randolph County Senior Center. Please call 304-636-6472 to report lost items.

Pick up Window – Please be ready to go 5 minutes before the scheduled pickup time. We make every effort to arrive as close to the scheduled pickup time as possible. However, we may arrive up to 5 minutes before or 5 minutes after the scheduled pickup time. Example: If you schedule a 9:30 a.m. pickup, the vehicle may arrive between 9:25 a.m. and 9:35 a.m. This 10-minute time period (of 5 minutes before to 5 minutes after the scheduled time) is called the pickup window.

Profanity – Please be considerate of other passengers and refrain from the use of profanity.

Smoking – Smoking is not permitted on board CRT vehicles.

Standing Passengers – In the event a seat is not available on your CRT bus, you may stand in the aisle behind the yellow line clearly marked on the floor at the front of the vehicle.

Trash – Please dispose of your trash in the onboard receptacles or in trashcans provided at bus shelters and stops. Please do your part to keep our buses and our community clean.

Unruly Behavior – Disruptive and unruly behavior is not permitted at CRT stops, facilities or on board CRT vehicles.

Weapons – Any object that is used to threaten, injure or cause damage to a person or property may be regarded as a weapon and is therefore prohibited on board CRT vehicles and inside, around or near CRT facilities.

Wheelchair Lifts – Most CRT vehicles are equipped with wheelchair lifts to better accommodate our riders with disabilities. Our fleet has a wide range of wheelchair-capable vans. Wheelchairs must be secured in the area designated on CRT vehicles and assistance will be provided by your CRT vehicle operator.

For the security of our riders, CRT asks for your cooperation in providing a safe traveling environment for all passengers. Situations or passengers that may pose a safety problem should be reported to your operator. In the unlikely event of an emergency situation anywhere in the CRT system, please follow the directions of your operator, police, fire or other emergency officials quickly and quietly. Thank you.